Sid will show you how to Smile, Laugh, and Have Fun with customers, fellow employees, and even those you live with!
85% of our success in life comes from people skills!How we answer the phoneHow we greet people face-to-faceWhat our voice mail saysHow we come across to customersHow co-workers view usHow we deal with inappropriate behaviorHow we handle complaintsHow we deal with stress and pressureAnd on and on and on…Every time you answer the phone or greet someone face-to-face, you are knowingly and unknowingly sending signals, which are used to decide who you are, what you stand for, and how you deserve to be treated! And at the same time, those signals not only represent you, but also your organization, department or company! And because everyone “feels and acts in split seconds, and then thinks later”, you are treated according to the messages you just sent! In just seconds, a decision is made about your intelligence, your abilities, and whether you want to help or not!And then perception becomes the name of the game!Whether you have an Ivy League degree or a GED, a high or low social standing, it doesn’t matter. My 5 “STEPS” method works for everyone, no matter what your size, shape, color or ethnic background! Young or old, it doesn’t matter!I have been teaching people “What to Say & How to Say It” for 46 years!My 5 “STEPS” methodwillget you immediate results!Customers will respond to you!Co-workers will enjoy working with you!People will listen and pay attention to what you say!Some of the things you will learn:The surprising secrets to giving great customer service!Telephone skills that really make a difference!What to say when answering the phone…and why!What to say when calling customers and referrals…and why!What to say on voicemail…yours and theirs!The best way to complete the conversation!Why customers quit and how to prevent it!The signals you are sending, how they impact your life, and how to take control of them!How “habits” can hold you back from success and what you can do about them!Ways to deal with inappropriate behavior!How perceptions can make or break you and what you can do about them!The secret to defusing upset customers and even stressed co-workers!Listening skills (huh?)The power of empathy and the difference it makes!The benefits of commending!How to have fun & be happier every day (and show it)!So who is this guy?Sid gave his first presentation on February 8th, 1970! He combines his powerful message, humor, and insight with an entertaining twist, creating a dynamic learning experience that transforms the way people relate to themselves and others! Sid is a published author, and humorist! He has books, DVD’s, and CD’s available.