Sid will show you how to Smile, Laugh, and Have Fun with customers, fellow employees, and even those you live with!
Call Sid…You’ll be glad you did! 830-285-1314I am available for in-house seminars, keynotes, workshops, employee meetings, fund raising, luncheon or dinner speaker and consulting!Sidney C. Hurlbert www.callsid.com e-mail: firstname.lastname@example.org
85% of your success in life comes from “people skills”…your ability to communicate!I teach people skills!Over 100,000 people have attended my seminars!E-mailing, texting, and social networking are great tools, but…85% of our success in life comes from“people skills”…our ability to connect with others!Knowing “What to Say & How to Say It” on the phone and face-to-face will change your life!I have a proven 5 “STEPS” method that gets immediate results!It becomes easier to deal with all kinds of different characters and personalities!Customer service improves and so does employee morale!Learn the power of your smile, tone of voice, facial expression, posture and start putting into others what you want back!Every time you talk on the phone or with someone face-to-face, you are knowingly and unknowingly sending signals, which are used to decide who you are, what you stand for, and how you deserve to be treated! And at the same time, those signals not only represent you, but also your organization, department or company!And because everyone “feels and acts in split seconds, and then thinks later”, you are treated according to the messages you just sent! In just seconds, a decision is made about your intelligence, your abilities, and whether you want to help or not!And then perception becomes the name of the game!Whether you have an Ivy League degree or a GED, a high or low social standing, it doesn’t matter. My 5 “STEPS”method works for everyone, no matter what your size, shape, color or ethnic background! Young or old, it doesn’t matter!Some of the things you will learn:The surprising secrets to giving great customer service!Telephone skills that really make a difference!What to say when answering the phone…and why!What to say when calling customers and referrals…and why!What to say on voicemail…yours and theirs!The best way to complete the conversation!Why customers quit and how to prevent it!The signals you are sending, how they impact your life, and how to take control of them!How “habits” can hold you back from success and what you can do about them!Ways to deal with inappropriate behavior!How perceptions can make or break you and what you can do about them!The secret to defusing upset customers and even stressed co-workers!Listening skills (huh?)The power of empathy and the difference it makes!The benefits of commending!How to have fun & be happier every day (and show it)!So who is this guy?Sid gave his first presentation on February 8th, 1970! He combines his powerful message, humor, and insight with an entertaining twist, creating a dynamic learning experience that transforms the way people relate to themselves and others! Sid is a published author, and humorist!Comments from recent attendees:Speaker was not boring, he was funny and had great information - very truthful - Sid is a great battery charger for the soul!Best speaker I've heard in five years.This was life-changing!Loved, loved, LOVED the speaker!Sid was great, not only did I have a great time, but I know he made a difference in my life and I will show it in everything I do.I'm taping Sid's STEPS card to my computer monitor!Very exhilarating - I would attend his seminars again.I will never forget this seminar!I loved the speaker.